Shipping & Policies

SHIPPING

Domestic shipping within the USA is free. Shipping to Australia is 13.06. Canada 9.06 & everywhere else is 12.83.

Many of my items are "Made to Order" Meaning that I don't keep them in supply and you will need to wait for them to be made. Your item will be shipped within 1-2 weeks. If for some reason I cannot complete your order within that time frame I will be in contact with you.

I send all USA orders USPS First Class and I always get a tracking number for US orders. If you would like to purchase insurance for shipping please contact me.

If you purchase more then one item they may all come together in the same cardboard box unless you request otherwise. So please be sure to contact me if you are ordering multiple items that are intended to be given as gifts to multiple people.

Refunds and Exchanges

 

I take so much pride in the jewelry I make and I truly want you to love the jewelry you buy. If for whatever reason you are not happy with an item you purchased please contact me right away for either a refund or an exchange.

 

In the case of an item received broken or not as expected please contact me right away. Once I have received the damaged item (or a photo of it) I will be able to either offer a refund, or attempt to remake the item as best as i can. Customer service is very important to me. I want you to love your jewelry.

 

Additional Information

 

Please keep in mind that in most cases you will not be receiving the exact same items you see in my stock photos. I typically will make one item for me to keep & photograph and then will replicate that item for you. I do my very best to match color, size etc. as exactly as I can but because the items are handmade they may have minor differences. 

I am very happy to do custom orders. I am also happy to gift wrap Items. If you need an item shipped to someone who is receiving the item as a gift make sure you contact me to confirm their address and to let me know of any note you would like sent along with the gift.

© 2019 Clay N Wire.

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